Frequently Asked Questions
What happens during an initial consultation?
Follow-up meetings usually take place at our office in Gainesville, where we reveal our proposal for your home. We’ll supply mood boards in both digital and print versions, a list of pricing, and quotes where applicable. For larger construction projects, we may also supply paint, lighting, and finish schedules (i.e. plumbing, lighting, flooring, and tile). During this meeting, we’ll walk through each space step-by-step and show you as many samples as possible.
What happens during our follow-up meeting?
Follow-up meetings usually take place at our office in Gainesville, where we reveal our proposal for your home. We’ll supply mood boards in both digital and print versions, a list of pricing, and quotes where applicable. For larger construction projects, we may also supply paint, lighting, and finish schedules (i.e. plumbing, lighting, flooring, and tile). During this meeting, we’ll walk through each space step-by-step and show you as many samples as possible.
Where can I see more of your work?
To view our work, please visit our Instagram, Facebook, and Pinterest pages, as well as our Portfolio page on our website. @maggiegriffindesign @emilyjilesdesign @havolynnesaxondesign @gracebrackmandesign
How does billing work?
We bill by the hour for ALL time spent on a project, including (but not limited to) travel, shopping, sourcing, workroom pickups and deliveries, site visits, vendor meetings, and installations. We also bill for all materials we order. Invoices are provided via email and may be paid with cash, credit card, or check made to Maggie Griffin Design. Materials are billed as they are ordered, and payment is due within seven business days. For past-due invoices, a 10% fee will be added. **please see the separate fee page for more on this topic
Do you allow returns on custom items?
For our projects, we offer custom items to ensure that your home reflects your individual personality. Our proposals are sourced and spec’d for each client and are individualized for those particular spaces. We are an interior design studio, not a retail shop, and do not offer returns on our items.
Who makes drapes, hangs wallpaper, etc.?
We have a select group of trusted vendors and sub-contractors that we use frequently. This group includes (but is not limited to): painters, contractors, drapery installers, fine art installers, a custom window treatment and bedding workroom, an upholsterer, and a grasscloth and wallpaper installer.
What happens on install day?
The MGD team will be there on-site on installation day to ensure our design comes to life. Our install team will hang all window treatment hardware, hang art/mirrors. It is our preference for our team to have the space to work without distractions or interruptions. We look forward to allowing you to enjoy the magic of the big reveal! **please see the separate install page on this topic
What do you order vs. what do I order?
It is our policy that we order all fabrics for a project as well as the to-the-trade items, and we are happy to order every other scope of the project too. We ask that all order requests are placed via email to allow for a clear line of communication. Text messaging orders are not accepted.
How long does it take for items to deliver?
We have preferred vendors for items such as lighting, tile, furniture, fabrics, wall coverings. We allow 4-6 months lead time for delivery of all soft goods items as long as all items are in stock. We do our best to guarantee that your home will be installed in a timely manner, however please understand that lead times vary and items can be backordered. We remind all of our clients (and ourselves!) that this process requires a bit of patience.
Will you photograph my home?
We reserve the right to photograph our projects as we see fit. Not every project is photographed, but we engage a Public Relations company that works hard on our behalf to submit our beautiful projects to various publications, online blogs and social media. We use an esteemed set of photographers to capture our projects, and are proud to have had recognition within the industry in various mediums that show our work.
